Do you ship worldwide?
We are proud to offer international shipping services that deliver to over 200 countries and islands worldwide. Nothing means more to us than putting our awesome products into your hands. However, there are still very few locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
When will I receive my order?
Due to high volumes, your orders may take a little longer to reach you. We appreciate your kind understanding and regret any inconvenience caused.
For the most accurate delivery time, please use our Order Tracking page to locate your item(s) at your convenience.
Can I prearrange the date I want to get the delivery?
We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery partners will try to re-deliver to you at another time.
Do you deliver during weekends and holidays?
Some of our delivery partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a business day.
I have already ordered but I need my order now. Can you speed up the delivery?
Unfortunately, to keep our premium products at attractive prices, we are not able to expedite the delivery of orders. However, we always do our best to make sure your parcel is delivered as fast as possible.
How can I know the exact date and time of the delivery?
We apologize that we are not able to give you an exact date and the time of delivery. However, you may locate your order online 24/7 using our Order Tracking page at your convenience.
Will I receive a call before delivery?
Unfortunately, our delivery partners are not able to guarantee a call before the delivery. If you are not available at the time of your delivery attempt, the courier will try to re-deliver to you at another time.
What happen if I am not at home when the package arrives?
If you are not available when your package arrives, our delivery partners will try to deliver to you again at another time.
Note: Each shipping company has their own rules regarding the maximum number of re-delivery attempts. It is a good idea to contact them directly to work out the details of your re-delivery to avoid any disappointment. We are NOT responsible for sending you a replacement for free or give you a refund if your package is lost because you are not at home to receive your order.
I entered the wrong address. What should I do?
In case you've provided an incorrect shipping address, please contact us immediately by sending an email to We and don't forget to include your correct address in the email. We will check whether we can change it for you.
If your order has already been shipped, we are truly sorry but at this point, we are not able to adjust your address or send you a free replacement. Still, you should follow your tracking details closely. Once the package has arrived at the local post office, you can contact them directly to forward your package to the correct address. We're very sorry that we cannot help you with this step as the post office will require proof of identity of the receiver.
When will I receive my order?
First, please double check your garage or the mail box in case the delivery staff left
it there. Please also check with your family members and the neighbors in case
someone picked up the items on your behalf.
If you still cannot find your items anywhere, please contact the local post office as soon as possible in case their delivery staff made a mistake. We're very sorry that we cannot help you with this step as the post office will require proof of identity of the receiver. If you found out that we made a mistake, please let us know immediately and we'll either give you a refund or send out a free replacement for you. The choice is yours.
I received the wrong item. What should I do?
Due to a mistake on our end, it may be possible that you receive an item different from what you ordered. In the unlikely event that this happens, we will offer you a free return and refund.
Please contact us immediately and we will assist you promptly. Please also make sure to keep your item in its original package, with all accompanied accessories, documentations, manuals, labels, tags and the purchase invoice.
I received faulty / defective item. What should I do?
We take full responsibilities for the quality of our products and services. If the
item you received is faulty or defective, we are happy to offer you a free return and refund.
Please contact us immediately and we will assist you promptly. Please also make sure to keep your item in its original package, with all accompanied accessories, documentations, manuals, labels, tags and the purchase invoice.
Why am I charged with customs and import taxes?
We do NOT charge any additional fees on your orders beyond the cost of the products and the shipping fees if applicable. However, once the order arrives at your country, you may need to pay customs and import taxes according to your government's laws.
All customers are responsible for the customs and import taxes within their own country. For further information, we recommend contacting your local customs office.
I ordered 2+ items, but only received 1. Where's the rest?
To keep our premium products at attractive prices, we are working diligently with our partners to cut out the middleman and pass the savings directly onto you. Hence, your items are being shipped directly to you from our partners' warehouses worldwide. As such, if your order contains 2+ items, they may arrive separately.
In addition, this would also allow us to streamline our delivery process and get the items to you faster.