Exchange & Returns

To us, our core values are rooted in our dedication to customers' satisfaction
above all else. We understand that buying items online can be a daunting task. Hence, at our store, we want to make sure that there is ZERO risk in buying our products. To guarantee that you are completed satisfied with your purchase, we will offer a full refund within 30 days of purchase should your items are faulty or defective upon arrival or we sent the wrong items (e.g. size, style, color). Please rest assured that we take full responsibilities for the quality of our products and services.

For your information, upon your request and in the case where a full refund is applicable as outlined above, instead of such refund, we can also send a replacement at no additional cost to you if that's your wish.

Please contact our customer care to start the return process. Our friendly staff will quickly review your request and respond with further instructions on how to
proceed. Please include the following details in your message:

• Order number.
• Proof of purchase.
• Video / photo of the products in their current condition.
• Your complete delivery address.
• Contact phone number.

Note: You MUST contact us to verify if your order is eligible for a refund before sending the items back. Once we accept your return request, we will give you a return address to ship the items to. If you ship the items back to the wrong address before talking to us, you will NOT be eligible for a refund.

You're covered under our 30-Day Money Back Guarantee when:

• You receive the wrong items (e.g. size, style, color, etc.)
• You receive an item that's broken or faulty upon arrival

Please note that we do NOT provide warranty for any products unless specifically
mentioned on the product page

In addition, to be eligible for a full refund, please make sure the items satisfy all requirements below.

• The items must be returned to us within 30 days from the date of delivery.
• The items must be in their original packaging, including all accompanied accessories, tags, labels, manuals and documentations.
• The items must be unused, unwashed and in the same condition as we sent to you. We do not accept items that have been impaired or damaged by customer's mishandling (e.g. stains, scratches, broken seals, taken apart, etc.).
• The items must not be damaged, personalized, altered or engraved by a third party.

If your item is faulty or defective upon arrival, we will give you a full refund (including shipping cost). In other cases, if we accept a refund, you need to return the items to us. Besides, there will be a restocking fee of 50% of your order value and all shipping costs are non-refundable.

Please also take note that some products are one-size-fit-most by design (i.e. they fit most people but do not fit everyone). If you decide to purchase such items, we do not accept return & refund requests if they don't fit you.

Note: Our team will carefully inspect & verify all items before we send out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.

After you have sent the products back to us, we will process your items within 14 business days of receipt and apply a credit to your original payment method. You will receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle.

Late or missing refunds (if applicable). If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us.