Order & Payment

After you have successfully placed your order, our Customer Service team will process your order and update you as soon as possible by email.

Unfortunately, for security purpose, our customer service representatives cannot place an order on your behalf over the phone. However, placing an order on our website is really simple. If you face any troubles, please do not hesitate to contact us.

You can search for a product on our website using the following methods:

• Use the navigation menu located on the top of the page under "Categories/Collection" section.
• Use the search engine tool located on the top of the page and type in your keywords.
• Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you by email after you have placed your order. We will also send email notifications to keep you updated frequently on your order status.

First, please note that only ONE discount code can be activated per order. To enter your Discount code, please follow the steps below:

• Add the products you want to buy into cart.
• Proceed to check out.

For customers on mobile devices: You will see a summary of your order on the top of the Check Out page. In this section, you will also find a field to enter your discount code. Don't forget to click the Arrow button afterward!

For customers on laptop/PC: You will see see a summary of your order on the right of the Check Out page. In this section, you will also find a field to enter your discount code. Don't forget to click the Apply button afterward!

On our website, all products are listed and sold under US Dollar. However, you can easily switch to other currencies using the drop-down menu with country flags on the top right corner of our web site.

For your convenience, our system will automatically show your cart's original value in US Dollar at checkout. Please note that your bank may charge you a small exchange fee if your credit/debit card is registered under your local currency.

To bring you the best online shopping experience, we offer safe payment via PayPal or Credit/Debit card - such as VISA, MasterCard and AMEX. Please choose the most suitable one for you.

Please note that all orders at our website are placed in US Dollar. For your convenience, our system will automatically show your cart's original value in US Dollar at checkout.

At times, the bank may accidentally block your transaction due to some internal errors in their system. To improve your shopping experience, we've started accepting ad-hoc orders over email since January 2018. If your card was rejected for any reasons, just drop us an email at contact@tracystudio.com with the following details.

• Your full name.
• Your full delivery address including the postal code.

Our Customer Service team will help you place an order over email and show you how to securely pay for your order with zero issue from the bank.

We accept all major credit cards supported by VISA, MasterCard and AMEX. Your card details will be protected using industry-leading encryption standards.

At our website, your security is extremely important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do NOT retain your credit card information after your order is placed. It is submitted directly to our banks. When your transaction is completed, we are only able to see your billing information, shipping information and your order details.