Orderchange/ Cancellation

All changes and cancellations must be made within 12 hours of order placement. Just send us an email within 12 hours and let us know what you want to change or the reason why you wish to cancel your order.

If you contact us outside the 12-hour window, we might not be able to help you as your order might have been packed or shipped by our partners. At this point, we will not accept cancellation requests due to change of mind or any other reasons. Please note that a processing fee of 10% of your order value will be charged upon acceptance of your cancellation request.

Once you confirm your item(s) cancellation, your refund will be processed and reflects on your bank account within 14 business days.

Please note that a processing fee of 10% of your order value will be charged upon acceptance of your cancellation request.

It is possible to cancel your order partially, i.e. not all the items in your order. We will send you a full refund on the item(s) you chose to cancel.

Once your item(s) has been successfully cancelled, you will receive a notification from us with your refund summary.

Unfortunately, if your order has been packed or shipped by our partners, we are not able to help you cancel the order.

Yes! Please contact us to cancel the duplicate order. However, please remember to inform us as soon as possible as our partners might have already packed or shipped your order. In this case, we are not able to help you cancel the order.

If you wish to change the delivery address or the recipient of your order, please contact us as soon as possible. In case your order has already been packed or shipped, we are not be able to make any changes. Rest assured that we will do our best to accommodate you.

We apologize that we are unable to change the items in your order once it has been processed, as our partners might have already packed and shipped out your item(s).